BBB ARBITRATION

Resolving consumer-business disputes through the BBB.

As a contracted arbitrator for the Better Business Bureau, ReSync provides neutral, impartial arbitration for disputes between consumers and BBB-accredited businesses.

What is BBB Arbitration?

The Better Business Bureau's arbitration program offers a structured, neutral process for resolving disputes between consumers and businesses. A BBB arbitrator hears both sides and issues a binding decision — providing a faster, lower-cost alternative to small claims court or litigation.

How It Works

BBB Referral

The BBB refers the dispute to arbitration after mediation has not resolved the matter.

Arbitrator Assignment

ReSync is assigned as the neutral arbitrator by the BBB.

Submissions

Both parties submit their evidence and supporting documents.

Hearing

A hearing is conducted — in person, by phone, or in writing — depending on the case.

Decision

The arbitrator issues a written, binding decision within the BBB program's timeframe.

Who We Serve

Consumers with unresolved complaints against BBB-accredited businesses

BBB-accredited businesses participating in the arbitration program

Parties referred by the BBB after unsuccessful mediation

Questions About BBB Arbitration?

Contact ReSync to learn more about the BBB arbitration process or to discuss your dispute.